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All Cuba travel – Advisory to Aeroplan Members
Effective April 16, 2012, Aeroplan will no longer be offering flight rewards to/from any Cuban cities. Air Canada is aligning its commercial activities with Air Canada Vacations. As such, all Cuban destinations will be transferred to Air Canada Vacations and will be sold exclusively by Air Canada Vacations and will no longer be available for an Aeroplan flight redemption.

Aeroplan Members that currently have a flight reward to/from a Cuban city, please note that your booking will remain valid for travel. However, the following rules will also apply:
  • Any changes, including flight dates, flight times, origin and/or destination, routing, or cabin class to existing bookings
    must be made prior to May 1, 2012 by calling the Aeroplan Contact Center at 1-800-259-1473. All change fees will be
    waived.

  • After May 1, 2012, only changes to non-Cuban origin and/or destination cities will be permitted and absolutely no
    cancellation of the original itinerary for future use will be permitted. No exceptions will be made. All change fees will be
    waived

Aeroplan Members wishing to refund their flight rewards, and have the mileage re-instated into their account will be able to do so only through the Aeroplan Contact Center and the refund fee will be waived. This will be permitted at any time up to 2 hours prior to departure.

Aeroplan Members will still be able to redeem for certificates to pay for a portion of their dream getaway to Cuba or many other Air Canada Vacations destinations. For example, you can redeem 12,000 miles for a cash rebate of $100 or up to a maximum of 170,000 miles for a cash rebate of $1,440. For more details, visit www.aircanadavations.com

For more details, please read the FAQs.