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General Terms and Conditions

The Aeroplan Program is a coalition loyalty marketing program owned and operated by Aimia Canada Inc. (hereafter referred to as "Aeroplan"). The Aeroplan Program allows members to earn Aeroplan Miles through the purchase of products and services from Aeroplan's partners and redeem Aeroplan Miles for a variety of travel, merchandise, gift cards, and other rewards.

In accepting to join or continue your Aeroplan Membership, you acknowledge that Aeroplan assumes no contractual or legal responsibility to you and has specifically limited its legal obligations in its arrangements with the partners to whom Aeroplan sells Aeroplan Miles, and from whom rewards are supplied.

The accumulation of Aeroplan Miles does not entitle members to any vested rights and, in accumulating Aeroplan Miles, members may not rely upon the continued availability of any award, reward, award/reward grid or level, premium, privilege program or other benefit. Changes to any of these matters may affect Aeroplan Miles that a member has already accumulated, as well as any future accumulation of Aeroplan Miles.

Current Aeroplan and partner offerings for the accumulation or redemption of Aeroplan Miles, including information on your mileage balance, are posted at aeroplan.com. Purchases of goods and services from participating partners prior to enrolment are not eligible for the accumulation of Aeroplan Miles. Aeroplan specifically reserves the right to withdraw or terminate the Aeroplan Program upon 60 days' notice. By enrolling in the Aeroplan Program or collecting Aeroplan Miles, you agree to these General Terms and Conditions and you consent to the collection and use of your personal information in accordance with our Privacy Policy at aeroplan.com/privacypolicy.

In particular, you acknowledge and accept as a condition of continued membership that:

  1. Aeroplan Miles have no monetary value whatsoever and cannot under any circumstances form the basis of a monetary claim against Aeroplan.

  2. Aeroplan Membership is limited to natural persons, and no corporation, trust, partnership or other entity may hold membership in the Aeroplan Program except as may be authorized by Aeroplan at its sole discretion.

  3. Aeroplan Miles or rewards or any other benefits are personal to the member and cannot be exchanged for cash, assigned, traded, willed or otherwise transferred (other than with the consent of Aeroplan and in accordance with these General Terms and Conditions), and any assignment or transfer in violation of these rules will be void and may, at the discretion of Aeroplan, result in the loss of membership or the cancellation of the affected reward, benefit or miles, as the case may be.

  4. Notwithstanding any of the above, Aeroplan may, from time to time, in its sole discretion, allow members to do the following:
    • transfer miles to another account
    • transfer miles after death
    • top up miles
    • reinstate expired miles.

  5. Aeroplan assumes no liability to members whatsoever by reason of the termination of, or amendment to, the Aeroplan Program, in whole or in part, the addition or deletion of reward partners (including Air Canada), limitations on the availability of flights or seats, changes made by Aeroplan Partners to their terms and conditions, or any change made in accordance with sections 6 to 8 below.

  6. Aeroplan specifically reserves the right to unilaterally amend the provisions of these General Terms and Conditions regarding:
    1. the nature of the Aeroplan Program
    2. partner, supplier, or vendor obligations and liability
    3. rights and liabilities of Aeroplan or members
    4. communications
    5. enrolment and membership conditions, restrictions and sanctions
    6. the accumulation, redemption, expiry or cancellation of miles
    7. characteristics or attributes of miles
    8. rights to or associated with miles, errors or delays with respect to rewards or the crediting or debiting of miles
    9. purchase of miles
    10. the termination of the Aeroplan Program or membership, or the subjects under these General Terms and Conditions that may be amended and the manner of doing so
    11. governing law and jurisdiction.

  7. Aeroplan will give 30 days' notice of any changes to these General Terms and Conditions, and a comparison illustrating the changes.

  8. If a member does not accept any change, the member may cancel membership in the Aeroplan Program within 30 days after the effective date of the change, by way of notice to Aeroplan, without cost, penalty or cancellation indemnity.

  9. Aeroplan assumes no liability with respect to rewards claimed, and in particular, shall have no responsibility for the delay or failure to deliver rewards or for their cancellation, damage or defects. You agree that Aeroplan and any of its affiliates, subsidiaries or representatives are not responsible for, and you release us and them from any and all liability arising as a result of, any accident, loss, injury or damage caused by any rewards supplied or requested in connection with the Aeroplan Program.

  10. Aeroplan or its partners may refuse reward redemptions, reverse reward redemptions already claimed, or deduct miles from a member's account where the redemption is based on an error in the mileage required for the redemption or an error in the amount of miles credited to an account, whether that error occurred through an act or omission of Aeroplan or one of its partners or suppliers. Each Aeroplan Member consents to the disclosure of the account information that is necessary or useful to achieve the reversal.

  11. In the unlikely event that one of Aeroplan's Partners becomes insolvent, Aeroplan reserves the right to reverse any miles that were accumulated through that partner within the 30-day period prior to the partner's insolvency or anytime thereafter.

  12. In the case of Aeroplan Miles purchased directly by members, Aeroplan's sole liability to the member shall be the refund of the purchase price paid in the event such Aeroplan Miles are not used within 12 months (it being understood that any reward premiums obtained after the purchase of miles shall be conclusively deemed to have been obtained first from purchased Aeroplan Miles and second from other Aeroplan Miles).

  13. Aeroplan Membership is a privilege that can be revoked by Aeroplan at its discretion at any time and without compensation including, without limitation, abuse by the member of any of these General Terms and Conditions or any other actions deemed by Aeroplan, acting in its sole discretion, to be deleterious to Aeroplan, the Aeroplan Program or the interests of its partners or suppliers.

  14. In order to accumulate or redeem Aeroplan Miles, you must be an Aeroplan Member in good standing.

  15. From time to time, members may receive personalized offers or exclusive offers extended to certain segments of our membership or selected members.

  16. Members can withdraw consent to receive marketing material at any time by updating their profile at aeroplan.com, by unsubscribing from any email or by contacting the Aeroplan Contact Centre.

  17. Members shall be responsible for any taxes, departure fees, security charges, levies or other charges imposed by or with the authority of any government or governmental authority in respect to any rewards or reward travel or benefit; any surcharge imposed by an airline; and any service fee imposed by Aeroplan.

  18. Aeroplan and all companies affiliated with Aeroplan will not be responsible for correspondence lost or delayed in the mail, by email or otherwise.

  19. Aeroplan does not own, manage, operate or control any airline, nor is it responsible for any airline activities relating to, and including, flight schedules, seat selection, baggage allowance and applicable fees, schedule changes, and flight cancellations or delays. Flights redeemed using Aeroplan Miles are subject to the airline's applicable terms and conditions and their liability may be limited by their tariffs, conditions of carriage and international conventions and arrangements. Details are available in the flight itinerary.

  20. The reciprocal agreement between Aeroplan and its airline partners allows Aeroplan Members to earn and redeem Aeroplan Miles with all participating partners. However, you can receive mileage for a particular flight in only one frequent flyer program. If Aeroplan Miles or other frequent flyer program rewards are already recorded in one program, they cannot be transferred to another.

  21. Except as otherwise authorized by Aeroplan, a member must enroll individually, only once, using his/her full legal name. Membership is solely for the benefit of the individual, therefore it will be maintained in the name of an individual.

  22. Subject to earlier termination or amendment of the Aeroplan Program, you can accumulate Aeroplan Miles until December 31, 2017, and request reward travel until March 31, 2018. Reward travel must be completed by December 14, 2018.

  23. Aeroplan Miles in an account belong to the account holder, and not to the person or company who paid for the passenger ticket, hotel stay, car rental, or any transaction entered into with another Aeroplan Partner.

  24. Each member is responsible for keeping up to date on the Aeroplan Program, the amount of Aeroplan Miles in his/her account and his/her accumulation and redemption activities by consulting aeroplan.com. Aeroplan shall not be liable for the member's failure to do so.

  25. Each member is responsible for ensuring that all contact information given to Aeroplan is current. Aeroplan, its partners, suppliers and affiliates, shall not be liable for misdirected or delayed communications such as mail or email, or any consequences thereof.

  26. Aeroplan Flight Rewards and upgrade certificates cannot be redeemed for cash and will be declared void if sold, bartered or transferred. In such cases, the member may be subject to loss of membership or the cancellation of the affected reward, benefit or miles.

  27. All mileage in an account expires if the Aeroplan Member has not accumulated or redeemed Aeroplan Miles for a period of 12 consecutive months. Mileage may expire without any reminder from Aeroplan.

  28. Your account information may only be given to you or a person authorized by you, unless otherwise authorized or required by law.

  29. Proper legal documentation may be required from all members requesting a name change.

  30. Aeroplan Membership terminates upon the death or personal bankruptcy of the member.

  31. Infants (children under the age of 2) traveling on a revenue ticket eligible to be allocated their own seat may accumulate Aeroplan Miles in their individual accounts. Their membership is subject to all Aeroplan Terms and Conditions.

  32. Aeroplan will be the final authority as to whether any itinerary qualifies under the Terms and Conditions of the Aeroplan Program.

  33. Except for members residing in the province of Quebec where the Aeroplan Program shall be governed by the laws of Quebec and the jurisdiction of its courts, the Aeroplan Program shall be governed by the laws of Ontario and the laws of Canada applicable therein, without giving effect to their courts of Ontario and/or the Federal Court of Canada in Ontario, or any other judicial district or jurisdiction as Aeroplan may determine in any and all actions, disputes, or controversies relating hereto. For these members any disputes regarding the Aeroplan Program or in any way arising out of Aeroplan Membership, including Aeroplan Miles accumulated or rewards claimed or received, shall be submitted to the courts of Ontario whose courts which shall have exclusive jurisdiction to hear such disputes.

  34. No waiver by either Aeroplan or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained herein shall be determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.