Get the answers you're looking for about the future of Aeroplan.

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Last updated: 11/17/2017

"Will Aimia and Air Canada be ending their relationship after 2020?"

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Aeroplan plans to provide access to flight bookings on multiple airlines with a complete travel rewards experience post June 2020. Although we can’t share the details related to our program post June 2020 just yet; Air Canada has publically stated they plan to offer Aimia redemption seats for Aeroplan members after June 2020.

"What are your options to offer flight rewards after 2020?"

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Our plan is to offer you a reimagined program that provides access not only to flight bookings on many different airlines, but also to a complete travel experience. Air Canada has stated they would like to continue their relationship with us when the current contract expires. In any event, we plan to provide many flight rewards options for our members.

Question via Aeroplan.com

"Is it true that my miles won’t have any value after the current contract with Air Canada expires?"

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No. Aeroplan will continue to be here for you, helping you achieve your travel plans, including through flight rewards with multiple airlines long past June 2020.

Question via Aeroplan.com

"Is Aeroplan in financial difficulty?"

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Quite the contrary. As per our parent company Aimia’s latest results, our financial position is strong and thanks to you, our members, Aeroplan continues to grow. The Aeroplan program is strong, with an active and engaged membership base of 5 million members who redeemed for 1.9 million flight rewards last year. Your engagement and sharing of your cherished moments during our recent Moments Worth Millions campaign speak volumes about your engagement with our program.

"What does the announcement that Air Canada is launching a frequent flyer program in 2020 mean for Aeroplan members today?"

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Right now, nothing has changed. You can continue to earn miles on Air Canada eligible flights, and you can redeem for flights on Air Canada and Star Alliance member airlines until at least June 29, 2020, for trips that take place up to 12 months after that. In addition to flights, Aeroplan Miles can be redeemed for more than 1,000 exciting merchandise, hotel, car rental and experiential rewards.

"Will my Aeroplan Miles expire after June 29, 2020?"

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No. As long as you stay active so will your miles!

"What's the impact on my current flight reward bookings?"

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There is no impact on current flight reward bookings. You can redeem for flights on Air Canada and Star Alliance member airlines until at least June 29, 2020, for trips that take place up to 12 months after.

"Will you continue offering flight rewards after 2020?"

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The next-generation of the Aeroplan program will provide you access not only to flight bookings on multiple airlines, but also to a complete travel rewards experience.

"What will happen to my Aeroplan-affiliated financial card?"

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Your Aeroplan-affiliated financial card is not affected by Air Canada's recent announcement. Aeroplan-affiliated financial cards through TD, CIBC and American Express are extremely popular, and help members earn miles faster.

You should continue earning miles as you do now with your Aeroplan-affiliated financial card, which you can redeem later for a great selection of exciting travel, merchandise and experiential rewards.

"What's the difference between Aeroplan and an airline frequent flyer program?"

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Aeroplan is much more than a frequent flyer program. The majority of our members earn miles not by flying but by consolidating their everyday spending within the Aeroplan network of more than 75 world-class partners, representing more than 150 partner brands in the financial, retail, and travel sectors. By using an Aeroplan-affiliated financial card, Aeroplan members earn miles on everyday purchases like every time they buy groceries and pay for gas. These daily purchases mean miles add up quickly and hard-earned dollars spent on essentials go further.

"What happens to my Air Canada Altitude status?"

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Air Canada Altitude status is operated independently from Aeroplan. Air Canada confirms that it is not affected by the announcement.

"Who owns and operates Aeroplan?"

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Air Canada is one of Aeroplan's 75 partners, but Aeroplan has been operated by Aimia since 2002. Aimia owns and operates loyalty programs such as Aeroplan in Canada as well as other top-tier brands internationally in over 15 countries.

Question via Aeroplan.com

"Will I have to change Credit Cards to stay with Air Canada after June 2020?"

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Aeroplan Miles are earned on all eligible purchases performed with your Aeroplan-affiliated financial card, regardless of, whether purchases are performed at Aeroplan partner or non-partner locations. In the meantime, there are still three more years to earn with the current Air Canada partnership and using your Aeroplan-affiliated financial card after June 2020 will continue to be the fastest way to earn Aeroplan Miles. We're working hard to ensure that you're able to redeem Aeroplan Miles for flight rewards on multiple industry-leading airlines long past 2020, which may include Air Canada. Continue to watch for information or check back on this page to stay updated on any announcements.

Question via Aeroplan.com

"Will you still be honoring flight rewards booked prior to June 29, 2020 for travel dates happening after that date?"

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Yes. You can redeem for flights on Air Canada and more than 25 Star Alliance member airlines until at least June 29, 2020, even if your travel dates are post June 29, 2020. You can redeem for up to a year in advance as you would normally do. Members can also keep on earning Aeroplan Miles on Air Canada and Star Alliance member airlines eligible flights for travel dates up to June 29, 2020.

Question via Aeroplan.com

"Will I still be able to book business class seats with Aeroplan (post 2020)?"

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Sorry, we aren't yet ready to share the details of our next generation Aeroplan – so please stay tuned. We know how you and other members appreciate our flight reward options such as the ability to book Business Class seats and we are working hard to secure flight rewards with industry-leading airlines post June 2020 with the competitive value you've come to know and expect from Aeroplan.

Question via Aeroplan.com

"Will I get the same perks on my Aeroplan Visa after June 2020?"

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Aeroplan will continue to be here for our members by helping our members get the most from their miles to achieve their travel plans. For now, your Aeroplan-affiliated financial card including its benefits will be the same. You can continue earning miles as you do now with your Aeroplan-affiliated financial card, which you can redeem later for a great selection of exciting travel, merchandise and experiential rewards. Should anything change, it will be communicated to you in a timely manner.

Question via Aeroplan.com

"Is it best to try and use up all my Aeroplan Miles that I currently have before June 29, 2020?"

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No, Aeroplan will continue to be here for you, helping you get the most from your miles to achieve your travel plans, including through flight rewards with industry-leading airlines long past June 2020.

Question via Aeroplan.com

"As we approach 2020, will the number of Aeroplan reward flights available on Air Canada or Star Alliance diminish?"

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No, we'll continue to provide members our two flight reward options Fixed Mileage Flight Rewards on Air Canada and over 25 Star Alliance member airlines and Market Fare Flight Rewards that work together to give you access to any seat, at any time, on all Air Canada flights, until the contract ends.

Question via Aeroplan.com

"What about preferential access to flight rewards? How does that play out in the new Aeroplan?"

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We're not ready to share further details on the next-generation Aeroplan, but rest assured we are committed to offering you flight rewards post 2020 on multi-airlines like today.

"The Aeroplan number is what is used by Air Canada for all our sign-ins (e.g. – Altitude, my bookings etc.) What happens to my Aeroplan number since Air Canada is now using it?"

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There is no plan to change the Aeroplan number at this time.

Question via Aeroplan.com

"Can I transfer my Aeroplan Miles I have accumulated over the years to the new Air Canada loyalty program?"

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No. Aeroplan Miles stay in the Aeroplan program and may be redeemed for flight rewards or over 1,000 exciting specialty, merchandise, hotel, car rental and experiential rewards.

Question via Aeroplan.com

"I am in the million miles club and have elite status for life. What will happen to that after June 2020?"

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Air Canada’s FAQ says that Air Canada Altitude privileges, including Star Alliance recognition and Million Mile status are unaffected by this change.

Question via Aeroplan.com

"So what I heard is that Air Canada will not be part of Aeroplan after June 2020. Will you use another airline in Canada - Westjet?"

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Aeroplan plans to provide access to flight bookings on multiple airlines with a complete travel rewards experience post June 2020. Although we can’t share the details related to our program post June 2020 just yet; Air Canada has stated publically that they intend to continue to make flight rewards available for Aeroplan members past June 2020.

"Air Canada confirmed that they will offer a credit card, what does that mean for Aeroplan members?"

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Your Aeroplan-affiliated financial card is not affected by Air Canada's recent announcement. Aeroplan-affiliated financial cards through TD, CIBC and American Express are extremely popular, and help members earn miles faster.

The next-generation of the Aeroplan program will allow all members, not just frequent flyers, to make flexible and convenient travel plans: a reimagined program that provides access not only to flight bookings on many different airlines, but also to a complete travel rewards experience.

Discover a reimagined program and let’s build together: share your opinion on our monthly theme or submit your question on the future of Aeroplan below.

"What will Aeroplan look like after June 29, 2020?"

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We're building a stronger program for you. The next-generation of the Aeroplan program will be a reimagined program that provides access not only to flight bookings on multiple airlines, but also to a complete travel rewards experience.

And it’s already happening! Be part our journey by sharing your opinions on a monthly theme about the future of Aeroplan.

Question via Aeroplan.com

"Which airlines will Aeroplan offer me access to after June 2020?"

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Sorry, we can’t share the details just yet. Our reimagined program will access not only to flight bookings on multiple airlines, but also to a complete travel rewards experience.

Question via Aeroplan.com

"When can we expect an answer on who Aeroplan will partner with post June 2020?"

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We will update you as soon as we can.

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