Privacy Policy
Aeroplan Member Privacy Statement
Last updated: October 2013
This privacy statement summarizes how Aeroplan collects, uses, discloses and retains your personal information.

Aeroplan or the Aeroplan Program is a coalition loyalty marketing program owned and operated by Aeroplan Inc. The Aeroplan Program allows members to earn miles through the purchase of products and services from Aeroplan's network of partners and redeem Aeroplan Miles for a variety of rewards. A key element of the Aeroplan Program is our data analytics and marketing capability to maximize our members' ability to earn and redeem miles. Aeroplan is especially sensitive to the importance of the personal information that our members entrust us with. To maintain our members' trust and loyalty, we are committed to respecting their privacy and protecting their personal information.

For complete details, please consult the full text of our Privacy Policy.
What we collect
We collect identity and contact information when you register for the Aeroplan Program. We also collect information through your participation in the Aeroplan Program, including your mileage accumulation and redemption activity and when you use or view our websites, mobile site and app or emails.
How we use it
We use your personal information to administer the Aeroplan Program, better understand your preferences and interests, and communicate offers about accumulation and redemption opportunities. We also use your personal information to operate the Air Canada frequent flyer program, including Air Canada Altitude.
With whom we share it
Aeroplan and its partners share your personal information in order to administer the program and your account, and to make offers about accumulation and redemption opportunities, benefits, products and services. Partners and suppliers are contractually obligated to maintain confidentiality, safeguard all information provided to them, and use the information disclosed to them only for Aeroplan Program‑related purposes.
How we protect it
Aeroplan protects your personal data using a range of physical, operational and technological safeguards that prevent unauthorized access to and disclosure of it. When no longer required, personal information is destroyed, anonymized or disposed of using secure methods.
Your choices
The collection and handling of certain personal information is necessary to maintain membership and accumulate and redeem rewards. You may, however, opt out of the collection and/or handling of your personal information for other purposes—including opting out of receiving marketing and promotional material from Aeroplan and its partners—by modifying your communication preferences (to receive or not to receive offers). You can do so by logging in to your member account online at or by contacting us at the addresses and number provided below.
Want to find out more?
If you still have questions, please review the full text of our Privacy Policy here and consult our Frequently Asked Questions section. You may speak to a customer service agent at 1‑800‑361‑5373 (for Canada, the United States and the Caribbean; see for other available telephone numbers).

You may also contact the Aeroplan Privacy Officer, either by email at, or in writing to:

Aeroplan Privacy Office
P.O. Box 23000
Station Pointe-Claire-Dorval
Pointe-Claire, QC
H9Y 1K2