The more you know about Aeroplan,
the sooner you can soar

We're bringing you the truth behind Aeroplan myths.
Get to know Aeroplan better and get away faster.

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Fixed Mileage
Flight Rewards
are never available.

Truth is, over 70% of our flight rewards booked are at Fixed Mileage levels.
These flights rewards are limited and go fast so they might seem hard to get.


Some are even booked at levels lower than that!

  • Great Deals occur when a Market Fare Flight Reward requires fewer miles than the Fixed Mileage Flight Reward. They are offered from time to time on select routes.
  • Members with status in the Aeroplan program get 500 miles off Great Deals, plus up to 35% off Market Fare Flight Rewards.

Aeroplan has
blackout dates.

Actually, we do not have blackout dates. Our two flight reward options: Fixed Mileage Flight Rewards and Market Fare Flight Rewards let you fly anywhere, any time on all Air Canada flights.

If you are trying to book during peak flying periods and can’t find any available flights, it’s simply because they go fast. It’s smart to book early. Plus, don’t forget to check our Market Fare Flight Rewards, which opens up even more seats for more miles.
Find more tips here.

You need to book
a year in advance
to find a seat.

Not necessarily. Our airline partners release seats all year long, so you don't need to plan that far in advance. In fact, almost a third of our flight rewards are booked last-minute.


Here are a few things to remember when searching for flights:

1 Check our Market Fare Flight Rewards, too. They give you access to any seat, any time on all Air Canada flights.
2 Explore our booking calendar by being flexible with your travel dates.

It's virtually impossible
to change or cancel
a flight reward.

In reality, you can cancel and get a full refund, or modify any flight reward up until 2 hours prior to the flight. Cancelling can be done right online through Manage Your Bookings page in Your Aeroplan and any modifications can be made by calling our Contact Centre. A non-refundable Cancel and Refund fee may apply per ticket.”
You can change your flight dates, flight times, class of service, routing and/or itinerary on unused Flight Rewards for a non-refundable fee plus taxes per ticket.

You can only
earn miles by flying.

Not so. In addition to earning miles by flying, you can earn Aeroplan Miles in a variety of ways, including shopping, eating out, subscribing to magazines, staying at a hotel and much more. We have over 150 partner brands you can earn with online and offline.


Here are some ways to earn miles on the ground:

  • Always carry and swipe your Aeroplan Card to earn at our partners.
  • Earn Aeroplan Miles with 150+ online retailers through our eStore and
  • Get an Aeroplan-Affiliated financial card to earn everywhere you use the card.

Only the Contact Centre can credit my miles if I forget to provide my Aeroplan Number when flying.

Actually, you can request to have your miles credited online 24/7 through our Help Centre. You can also book a flight, manage your bookings, update your profile, convert your miles, reset your password, create your Contact Centre PIN, order a new card and more.


If you believe you are missing miles from a flight:

  • Visit our Help Centre to submit a claim.
  • Have your ticket and boarding pass handy.
  • Remember, you can submit a request for missing miles within 11 months of the flight departure date. Some exceptions may apply.

I'll have to be on hold for 2 hours if I call in to book a flight.

Not at all. While this may have happened in the past, we have recently made investments in our Contact Centre to significantly reduce wait times and improve the overall Contact Centre experience.


Here's everything you can do online through our Help Centre:

  • Request missing miles
  • Update your contact information
  • Order a new card
  • Book a flight
  • View or cancel a flight reward
  • Make a hotel or car reservation
  • Merge accounts
  • Convert your miles
  • Transfer your miles
  • Reset your password
  • Create or change your Contact Centre PIN
  • View or cancel your hotel or car reservation

Of course, we understand there are times when you'll need to speak with an agent, and we'll happily be there to help with that, too! Become a member with diamond status in the Aeroplan program and you'll receive call priority!

Aeroplan is the only program where the miles expire.

Actually, your miles will not expire as long as you stay active by having at least one qualifying activity in the previous twelve months.


We want you to have your miles when you want them, so here are a few ways to stay active:

  • Earn miles at least once at over 150 of our partner brands including Home Hardware and
  • Redeem at least once for travel, merchandise, activities or any of our rewards
  • Carry an Aeroplan-Affiliated Credit Card from TD or CIBC
  • Check your account expiration date here

I can't use my miles to book flights for my friends and family.

Truth is, you can use your miles however you want, including booking flights for friends and family. They don't have to be travelling with you… and they don't even have to be Aeroplan Members.*

Simply enter their personal information when booking flights through or the Aeroplan app. It's that easy! Both you and the person you are booking for will receive a copy of the transaction by email.

My credit card is my Aeroplan Card.

Not so. They are different cards. With your Aeroplan Card you can earn miles at our partners, with an Aeroplan-Affiliated Credit Card, you can earn miles everywhere. Better yet, you can earn twice when you pay with your credit card and show your Aeroplan Card at partners.